Head of Product Operations (Core)

Atolls is the world's largest community-driven shopping platform, active in 20+ markets. 

We help millions make smarter spending decisions across discovery, evaluation, and (re-)purchase by connecting people with the right brands and retailers.

Our 1,000+ team across 10 countries builds products used every day at global scale, where you'll have real ownership and see your impact. Want to shape the destinations people rely on to shop with confidence? Keep reading.

About This Role:

We are looking for a Head of Product Operations (m/f/d) to join our Product team in Munich, Madrid, London or Paris with a hybrid work setup. In this role, you will lead and improve the operations that are directly linked to our products. Your work will directly impact our operational integrity notably by enhancing fraud detection, streamlining customer support processes, or managing cash projections. All of which are critical to delivering a trustworthy and seamless experience for our users.

This dedicated product operations position was triggered by the launch of new offer types within our product, and the scope of the role will expand as we innovate with our product. 

Our Benefits:

At Atolls, we believe in nurturing both your professional and personal growth. Here's what you can expect:

• A culture that values personal and professional development, with internal mobility opportunities.
• A supportive and open-minded team that embraces diverse perspectives and innovative ideas.
• 32 days of paid vacation plus your birthday off, giving you the time you need to recharge.
• A flexible hybrid working scheme to balance work and life.
• Access to a learning budget and internal training to help you grow in your role.
• Mental health coaching to support your well-being.
• Regular global and local get-togethers to celebrate successes and build connections.
• The possibility of taking a sabbatical after three years with the company.
• A cloud-based company setup, providing flexibility and collaboration opportunities no matter where you are.

*These are global benefits that apply to all employees, with additional local perks based on your location.

Responsibilities:

In this role, you will:

• Drive end-to-end fraud management and detection strategies across all product types and payment flows.
• Streamline customer support workflows to improve resolution speed, operational efficiency, and user trust.
• Oversee the operational maintenance and reliability of coupon auto-apply and app-to-app features.
• Partner with Finance to forecast and manage cash allocations and liquidity across provider accounts.
• Work cross-functionally with Product and key teams to translate business needs into scalable operational solutions.
• Champion AI and automation initiatives to generate operational insights and drive continuous process improvements.

Your Profile:

We're looking for someone with 

• 3 - 5 years of experience in strategy consulting, mergers and acquisitions, or operations in tech
• Strategic & Analytical Skills: Strong problem-solving and analytical capabilities, with the ability to break down complex business problems, identify opportunities, and develop scalable solutions. 
• Operational Excellence: Proven ability to design, standardize, and optimize processes across complex or rapidly evolving products and organizations.
• Leadership & Collaboration: A strong leadership track record
• Mindset: A proactive and persistent mindset, adaptability in a dynamic environment, and a strong interest in leveraging AI and automation to improve operational efficiency and decision-making.
• Language requirements: Fluent in English and any other European languages is a plus.

Our hiring process:

1. TA Call: Meet one of our Talent Experts and get to know Atolls better.
2. Technical Round: Focus on the technical aspects of the role (Through a Live Case), and meet your potential manager.
3. Final Round: Meet other Atollians 🏝️
   It varies from 1 to 3 interviews

*Some processes might slightly change according to needs

Ready to apply?

Be part of a destination where your work helps millions of people make better decisions every day. One focused application is all we need. If you truly fit more than one role, you're welcome to apply to up to three. This helps us match you with the right opportunity faster.

We review every application with equal care and will reach out if your profile aligns. Apply now with your CV in English.*Portfolios, writing samples, or certifications may be requested based on the role.

#LI-PZ

#LI-Hybrid

At Atolls, we want to ensure that all employees can thrive in an inclusive environment. Our employment opportunities are open to every gender, race, religion, age, sexual orientation, ability, place of origin, or socioeconomic status. We remain committed to a culture of diversity, equity and belonging, where all employees are welcomed, respected, connected, and engaged. 

As part of our recruitment process at Atolls, we use AI tools for interview recording and transcription. These tools are designed to assist our teams and are never used independently to make hiring decisions. Every assessment and hiring decision is made by our hiring panel and team through human judgment.
Before your first interview, you will receive an email with the option to opt out. You can also change your preference at any time during the recruitment process by using the link in that email or by contacting your Talent Acquisition Partner.

The use of AI, or the choice not to use it, will not affect your application in any way.

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