Product Manager - (Logistics, Service Automations)

Company Description

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in around 65 countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We push hard, learn quickly and stay human along the way. It’s this wonderful mix of high performance and real community that makes Delivery Hero a place where ambition and belonging grow side by side. If you’re curious, collaborative and ready to dive deep into meaningful work, you’ll fit right in.

Job Description

Test fast. Learn faster. As a Product Manager, you’ll own the automations that help customers, riders and vendors solve their issues, from refunds and missing items to image validation, and give our AI Agents the tools to resolve them. Your work shapes the service experience for millions of users across Delivery Hero’s 60+ markets.

The Logistics Service team’s mission is to increase loyalty through amazing service experiences. The Service Action Automations squad automates common issues for customers, riders and vendors, from refunds and missing items to image validation. That gives our AI Agents more tools and lets users self-serve whenever possible.

In our Logistics Team, you’ll tackle high-impact challenges that make last-mile delivery efficient, affordable, and sustainable. Your work will directly improve experiences for riders, end customers, and merchants across the globe. Each enhancement you contribute will help Delivery Hero optimize delivery operations, supporting expansion into new areas like grocery and retail.

• Own critical automations within our support journey - automations & image validation validators. Enable high-performing, autonomous AI Agents with your products. 

• Balance user experience with protection of the business. We aim to make service effortless while preventing bad actors from exploiting our automation. 

• Drive product and business metrics. You will own and improve squad KPIs, including automation rate, cost savings and fraud prevention. 

• Balance new features with technical health. Ruthlessly prioritize your roadmap to improve the user experience while maintaining system reliability (loading times, error rates, and uptime).

• Collaborate with AI Agent squads to drive deeper, seamless integration of AI capabilities into the user flow.

• Align and influence multiple stakeholders across the organization without direct authority

Qualifications

• 4+ years of product management experience in a cross-functional setup, with a proven history of delivering results.
• Strong problem-solving skills: you independently identify friction points in the user journey and deliver solutions in close collaboration with designers and engineers.
• Proactive requirements gathering, and the ability to specify pragmatic solutions at domain level.
• Strong prioritization, with a solid grasp of technical trade-offs and opportunity costs.
• A data-driven mindset: you hold yourself accountable for specific user, product and business metrics, with a track record of measurably improving existing products and launching new ones.
• Strong written and verbal communication to influence partners effectively, and fluent English.

Nice to haves: 

• Experience working on Service tooling (Help Center, chatbots, Agent CRM, etc.).

• Experience working with AI/ML-driven products and features.

• Experience utilizing AI to reshape the way of working within their squad

• Proficiency in SQL, BigQuery, Firebase/Google Analytics, or Data Studio.

• Background in Computer Science, Mathematics, Engineering, Business Management, or Economics.

Additional Information

Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.

• Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week

• We offer 27 days holiday with an extra day on 2nd and 3rd year of service

• We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses.

• Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation & Gym. 

• Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank,  Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan

• The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers and Food Vouchers. 

• Wondering what relocating to Berlin is like? In this article, we’ve put together 10 things you should know about moving to Berlin  and how Delivery Hero can support you. You can also visit our relocation hub and check out more information about moving to Berlin.

• Ready to prepare for your interview? Check out the list of the 5 most common interview questions and answers created in collaboration with our recruiters.

Heads up: exact benefits may look a little different for intern, working student, fixed-term, and part-time roles.

Ready to join our team? If you’re excited to grow, collaborate and be part of the world’s leading delivery platform, we’d love to hear from you. Apply today!

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you.

We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just let us know with an email to our Inclusion Officer at [email protected].

You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.