(Senior) Product Manager - (Logistics, Customer Choice)

Company Description

As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in around 65 countries worldwide, powered by tech, designed by people. As one of Europe’s largest tech platforms, headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. We push hard, learn quickly and stay human along the way. It’s this wonderful mix of high performance and real community that makes Delivery Hero a place where ambition and belonging grow side by side. If you’re curious, collaborative and ready to dive deep into meaningful work, you’ll fit right in.

Job Description

Test fast. Learn faster. As a Senior Product Manager, you’ll own the demand management solutions that keep ordering smooth when delivery capacity is stretched. You’ll work hands-on with Engineering and Data Science to turn real-time fleet saturation signals into product decisions that lift peak-time conversion and reduce cancellations. You’re accountable for execution as much as strategy, bringing Operations, regional teams, and engineers along as features go live.

We are building the Choice products that decide which options customers see, balancing real-time fleet saturation with customer intent so logistical saturation doesn't get in the way of ordering. 

In our Logistics Team, you'll tackle high-impact challenges that make last-mile delivery efficient, affordable, and sustainable. Your work will directly improve experiences for riders, end customers, and merchants across the globe. Each enhancement you contribute will help Delivery Hero optimize delivery operations, supporting expansion into new areas like grocery and retail.

• Own the roadmap for demand management solutions that balance fleet capacity with customer ordering.

• Take features from idea to launch with Engineering, writing clear requirements and prioritizing the backlog.

• Partner with Data Science to shape and evaluate models and AI-driven configurations that replace manual operational settings.

• Run experiments and track conversion, cancellation, and fleet saturation metrics to decide what ships next.

• Align Operations, regional product teams, and engineers on priorities, trade-offs, and timelines throughout delivery.

• Coordinate with multiple internal stakeholders to ensure the services we use are being consumed and to understand the end-to-end impact.

Qualifications

• Product management experience, ideally in marketplace, logistics, or e-commerce environments.

• A track record of managing stakeholders through execution and aligning diverse teams on complex initiatives.

• Hands-on ownership: you're comfortable working through details with engineers, including APIs and system behavior.

• Comfort using data to define success measures and assess impact.

• Experience working with data scientists, plus a working understanding of ML concepts and experimentation frameworks.

• Ability to manage several competing priorities when operational conditions change quickly.

Nice to have

• Experience in logistics, delivery, or other supply-and-demand balancing problems.

• Experience building internal tools for operations teams.

• Exposure to rules engines, ranking, or personalization systems.

• Experience launching AI-driven product features.

Additional Information

Ensuring you and all our Heroes are looked after, happy, and healthy is always on the menu. Because if you’re in good shape, then we’re in good shape.

• Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week

• We offer 27 days holiday with an extra day on 2nd and 3rd year of service

• We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses.

• Get moving and release those wonderful, mind-boosting endorphins: Health Checkups, Meditation & Gym. 

• Cash. Dough. Cheddar. Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank,  Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan

• The power of getting together over some food is unrivaled. Here are a few ways to help you do that. All the yum: Digital Meal Vouchers and Food Vouchers. 

• Wondering what relocating to Berlin is like? In this article, we’ve put together 10 things you should know about moving to Berlin  and how Delivery Hero can support you. You can also visit our relocation hub and check out more information about moving to Berlin.

• Ready to prepare for your interview? Check out the list of the 5 most common interview questions and answers created in collaboration with our recruiters.

Heads up: exact benefits may look a little different for intern, working student, fixed-term, and part-time roles.

Ready to join our team? If you’re excited to grow, collaborate and be part of the world’s leading delivery platform, we’d love to hear from you. Apply today!

We believe diversity and inclusion are key to creating not only an exciting product, but also an amazing customer and employee experience. Fostering this starts with hiring - therefore we do not discriminate on the basis of racial identities, religious beliefs, color, national origin, gender identities or expressions, sexual orientations, age, marital or disability statuses, or any other aspect that makes you, you.

We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just let us know with an email to our Inclusion Officer at [email protected].

You're welcome to share your pronouns (he/she/they) right from the start so we can address you respectfully from our first contact.