Training & Quality Specialist - BPO

Company Description

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

Job Ref ID: JR0088328

YOUR MISSION

You will be the operational driver of training and development across Glovo's BPO hubs in the CEECA region. Over the next 12-18 months, your challenge is to bridge the gap between QA and training, optimize our LMS, and empower local trainers to ensure our agents deliver a 5-star experience.

THE JOURNEY

• Coordinate the rollout and track completion of trainings and onboardings across CEECA hubs.

• Act as the bridge between Quality Assurance (QA) and Training, using QA data to target upskilling sessions.

• Collaborate with the Content team for English materials and help local trainers adapt them without doubling the work.

• Administer the Evolve LMS platform, track monthly training hours against the budget, and partner with WFM for scheduling.

• Empower local BPO trainers, delegate daily monitoring, and run quarterly spot checks to ensure Glovo's quality standards.

Qualifications

WHAT YOU WILL BRING TO THE RIDE

Must have

• 2-3 years of experience in training coordination, L&D, or operations within a customer service in-house/BPO environment.

• Hands-on experience managing Learning Management Systems (LMS).

• Strong analytical skills to track training adherence, completion rates, and budgets.

• Excellent communication and stakeholder management skills.

• Fluency in English (required).

Nice to have

• Experience in a tech, marketplace, or high-growth environment.

• Familiarity with content creation tools like Canva and Genially.

• Additional regional CEECA language.

Additional Information

We believe driven talent deserves:

• 🌟 An enticing equity plan that lets you own a piece of the action.
• 💪 Top-notch private health insurance to keep you at your peak.
• 🍔 Monthly Glovo credit to satisfy your cravings!
• 💳 Discounts on transportation, food, and even kindergarten expenses.
• 🏊 Discounted gym memberships to keep you energized.
• 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
• 👪 Enhanced parental leave, and office-based nursery.
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.

At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles here.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?

Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website!